This policy describes when payments made on MyAmbii are refunded. It applies alongside our Terms of Service.
MyAmbii is operated by Mukaab Technologies Private Ltd.
Assessment requests
An employer may pay to request that a candidate take a skill assessment. The candidate is not charged for this — the request is free to them.
A requested assessment must be started within 5 days of payment.
The payment is refunded automatically, in full, in either of these cases:
- The candidate does not start the assessment within 5 days. The request expires and the payment is returned.
- The candidate's account becomes unavailable — for example if they deactivate or delete their account — before the assessment is started.
Refunds are identified by an automated sweep that runs every hour, so a refund is normally initiated within an hour of the request expiring or the candidate becoming unavailable. No action is required from the employer.
Once a candidate has started a requested assessment, the payment is not refundable. The assessment has been delivered at that point, regardless of the result — a candidate who does not pass has still taken the assessment that was paid for.
How refunds are returned
Refunds are processed through Razorpay to the original payment method. Once initiated, the funds typically reach the account within 5 to 7 working days, depending on the bank or card issuer.
We do not issue refunds by any other route, and we cannot refund to a different account from the one used for payment.
Subscriptions
Subscription payments are not refundable once a subscription is active. This includes any unused portion of a subscription period following a cancellation.
Cancelling a subscription stops future billing; it does not refund amounts already paid.
Failed refunds
If a refund cannot be completed automatically — for example if the original payment method is no longer valid — the request is flagged for manual attention and our team will contact the payer to resolve it.
Questions
If you believe a refund is due and has not been received, contact us through the details on our Contact page, quoting the payment reference. We will respond within 3 working days.